Every Wild Raven product is made by hand, in small batches, using natural and perishable ingredients. Because of this, I don't offer returns, exchanges, or refunds for change of mind or incorrect purchases.

I really want you to love what you order, so please take a moment to read the full product description and ingredients list before buying. If you're ever unsure whether a product is right for you — a scent, a texture, an ingredient — get in touch before you order. I'm always happy to help you choose.

That said, if something arrives faulty or damaged, I'll make it right. Here's how that works.

If there is a genuine fault with your product — or it arrives damaged in transit — I will happily offer a refund, store credit, or replacement, whichever suits you best.

To be eligible:
     • The issue must be a genuine fault or transit damage, not a change of mind
     • You'll need to contact me within 7 days of receiving your order
     • Please include a photo of the damaged or faulty item with your message

1. Get in touch — email me at lucia@wildraven.com with your order number, a brief description of the issue, and a photo of the product.
2. Review — I'll review the photo and details, and may ask a follow-up question or two to understand what happened.
3. Resolution — depending on the situation, I'll offer a refund, store credit, or a replacement sent out to you. In some cases, I may ask you to send the item back
4. Refunds are processed back to your original payment method and can take a few business days to appear, depending on your bank

Depending on the situation, I may ask you to send the faulty or damaged item back to me before processing your refund, credit, or replacement. This isn't the case every time — for smaller items or a clear-cut issue, a photo is often enough — but for higher-value orders, shipping damage that may need to go through a courier or insurance claim, or anything unclear from photos alone, I'll ask for the item back to properly assess it.

If I ask you to return an item:
     • I'll cover the cost of return shipping and provide instructions at that time 
     • Please pack it securely in its original packaging where possible
     • Include your name and order number inside the parcel
     • Let me know once it's posted so I can keep an eye out for it

If anything here is unclear, or you'd just like some guidance before placing an order, reach out any time at lucia@wildraven.com.au

I'm happy to help.

— Lucia
Wild Raven Tasmania