Last updated: 23 September 2026

This Privacy Policy describes how Wild Raven Tasmania (the "Site" ,"I," "me," or "my") collects, uses, and discloses your personal information when you visit, use, or make a purchase from wildraven.com.au (the "Site"), or otherwise communicate with me regarding the Site.

Please read this Privacy Policy carefully. By using and accessing the Site, you agree to the collection, use, and disclosure of your information as described here.

I may update this Privacy Policy from time to time, including to reflect changes to my practices or for other operational, legal, or regulatory reasons. I'll post the revised policy on this page and update the "Last updated" date above.

The information I collect depends on how you interact with the Site

Information you provide directly:

• Contact details — name, address, phone number, and email
• Order information — billing and shipping address, order details, payment confirmation, email, and phone number
• Account information — if you create an account, your username and password
• Customer support information — anything you share with me when you get in touch

Information collected automatically:

I automatically collect certain information about your device and how you use the Site — including browser type, IP address, time zone, referring pages, and general interaction data — using cookies and similar technologies ("Cookies"). I refer to this as "Usage Data."

Information from third parties:

I also receive information from the trusted providers who help run the Site, including my payment processor (Square), which collects payment details to process your order, and Hostinger, which hosts the Site and provides the newsletter sign-up tool used to manage email subscriptions.

• To provide my products and services — processing payments, fulfilling orders, arranging shipping, managing returns or exchanges, and sending order-related notifications
• Marketing — if you've opted in, sending newsletter updates about products or offers. You can unsubscribe at any time using the link in any email.
• Security and fraud prevention — detecting and investigating suspicious or fraudulent activity, and keeping any account you create secure.
• Communication and improvement — responding to enquiries, providing support, and understanding how the Site is used so I can improve it.

I do not sell or share your personal information with third parties for their own advertising purposes.assess it.

The Site uses cookies to keep your cart working, remember your preferences, and understand how visitors use the Site. Most browsers accept cookies by default, but you can set yours to remove or reject them. Blocking cookies may affect some features, including checkout.

I may disclose your personal information to:
• Vendors and service providers who help run the Site on my behalf (payment processing, hosting, shipping/fulfilment     
• Comply with applicable laws, respond to a lawful request for information, or protect my legal rights
• A third party in connection with a business transfer, should Wild Raven Tasmania ever be sold or restructured

The Site may link to third-party websites. I don't control and am not responsible for the privacy practices or content of sites I don't operate — review their own policies before sharing information with them.

If you submit a product review or other content to the Site, it will be publicly visible. I'm not responsible for how others use information you choose to share publicly.

The Site is not intended for individuals under the age of 16, and I do not knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided me with personal information, contact me to request its deletion.

No method of transmission or storage is completely secure, and I can't guarantee absolute security. I retain your personal information for as long as necessary to provide the Site's services and meet legal, accounting, or reporting obligations.

Depending on where you live, you may have rights in relation to your personal information, including the right to:
• Access the personal information I hold about you
• Correct inaccurate personal information
• Delete your personal information, subject to legal or accounting exceptions
• Withdraw consent, where I rely on your consent to process your information
• Manage communication preferences — unsubscribe from marketing emails at any time via the link provided; you may still receive non-promotional emails about your account or orders

To exercise any of these rights, contact me using the details below. I may need to verify your identity before responding to a request.

If you have concerns about how I handle your personal information, please contact me first using the details below. If you're not satisfied with my response, you may have the right to lodge a complaint with your relevant data protection authority (in Australia, the Office of the Australian Information Commissioner).

If you have any questions about this Privacy Policy or would like to exercise any of the rights above, please contact me at lucia@wildraven.com.au or PO Box 245, Woodbridge TAS 7161 Australia